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QUESTIONS & ANSWERS

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  • How do I register my Oase Pondovac 4?

    Make sure to register your Oase Pondovac 4.

    HERE is the link to the Oase registration portal.

  • How does the Oase warranty support work?

    If you have any problems with your Oase Pondovac 4 that you can't solve by reviewing the manual, call the Oase support number (866-627-3435). The helpful Oase support staff will walk you through troubleshooting steps to narrow down the problem. If it is determined that a replaceable part has malfunctioned or failed, Oase will ship you a free replacement part. If the telephone troubleshooting doesn't resolve or diagnose the problem, Oase will send you a prepaid label to ship your Pondovac back to Oase for testing. Once Oase receives it, they will test and resolve the issue. If they determined that a motor has failed or is not working correctly, Oase will ship you a new Pondovac 4 at no cost.

  • Is it 110 voltage Or 220 ?

    It runs on standard 110V. The attached power cord is 12 ft long.

    Please let me know if you have any other questions.


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