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QUESTIONS & ANSWERS

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  • I want to use this to remove sand and dirt from the bottom of my in-ground pool which has a depth of 6 feet. 1) how long is the pole? 2) the bag that captures debris looks like it has large holes, do you also offer bags with finer mesh to hold dirt vacuumed up.

    The Pondovac 5 comes with four 30-inch aluminum suction tubes and one clear one.

    The Pondovac 5 ship with two mesh bags.

    A large reusable mesh bag is connected inside the vacuum at the outlet of the suction hose and it catches the larger pieces that get sucked up. It has relatively large holes it allows you to easily remove the larger debris and dispose of it.
     
    Here is a picture of me holding this bag that attaches inside the unit. I took this picture at a factory training event. The colored beads were added to a test pool and allowed us to suck something up during the demonstration. I can confirm that the Pondovac 5 has a very strong suction motor. 
    Pondovac 5 Mesh Debris Collection Bag

    Anything that is too small and passes through this mesh bag will be pumped out by the 2nd pump that sits at the bottom of the vacuum. We call this a "trash pump". It is a heavy-duty pump that is designed to pump out the small pieces that make it through the 1st mesh bag. 

    A second mesh bag comes with the vacuum and it can be connected onto the outlet of the discharge hose. This bag has a VERY FINE mesh, and it traps all of the smaller pieces of debris that the trash pump discharges from the vacuum.
    Pondovac 5 Fine Mesh Bag

  • Does it vacuum leaves easily without getting clogged?

    Most owners face a little bit of a learning curve when they 1st fire up the Pondovac, but they report figuring it out quickly. There are several factors such as the types, sizes, and quantity of leaves and if they are heavily matted together or decomposed. However, most users find after a little practice that the Oase Pondovac 5 does a great job for them cleaning leaves out of ponds and pools with minimal clogging.

  • How do I register my Oase Pondovac 5 to qualify for the 3-year extended warranty?

    Make sure to Register your Oase Pondovac 5 to extend the warranty an EXTRA year to 3-years. 

    HERE is the link to the Oase registration portal.

  • How does the Oase warranty support work? How do I get help if I have issues with my Pondovac?

    If you have any problems with your Oase Pondovac 5 that you can't solve by reviewing the manual, call the Oase support number (866-627-3435). The helpful Oase support staff will walk you through troubleshooting steps to narrow down the problem. If it is determined that a replaceable part has malfunctioned or failed, Oase will ship you a free replacement part. If the telephone troubleshooting doesn't resolve or diagnose the problem, Oase will send you a prepaid label to ship your Pondovac back to Oase for testing. Once Oase receives it, they will test and resolve the issue. If they determined that a motor has failed or is not working correctly, Oase will ship you a new Pondovac 5 at no cost.


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