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QUESTIONS & ANSWERS

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  • Does it vacuum leaves easily without getting clogged?

    Most owners face a little bit of a learning curve when they 1st fire up the Pondovac, but they report figuring it out quickly. There are several factors such as the types, sizes, and quantity of leaves and if they are heavily matted together or decomposed. However, most users find after a little practice that the Oase Pondovac 5 does a great job for them cleaning leaves out of ponds and pools with minimal clogging.

  • How do I register my Oase Pondovac 5 to qualify for the 3-year extended warranty?

    Make sure to Register your Oase Pondovac 5 to extend the warranty an EXTRA year to 3-years. 

    HERE is the link to the Oase registration portal.

  • How does the Oase warranty support work? How do I get help if I have issues with my Pondovac?

    If you have any problems with your Oase Pondovac 5 that you can't solve by reviewing the manual, call the Oase support number (866-627-3435). The helpful Oase support staff will walk you through troubleshooting steps to narrow down the problem. If it is determined that a replaceable part has malfunctioned or failed, Oase will ship you a free replacement part. If the telephone troubleshooting doesn't resolve or diagnose the problem, Oase will send you a prepaid label to ship your Pondovac back to Oase for testing. Once Oase receives it, they will test and resolve the issue. If they determined that a motor has failed or is not working correctly, Oase will ship you a new Pondovac 5 at no cost.


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