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  • How does the Oase warranty support work? How do I get help if I have issues with my Pondovac?

    If you have any problems with your Oase Pondovac 5 that you can't solve by reviewing the manual, call the Oase support number (866-627-3435). The helpful Oase support staff will walk you through troubleshooting steps to narrow down the problem. If it is determined that a replaceable part has malfunctioned or failed, Oase will ship you a free replacement part. If the telephone troubleshooting doesn't resolve or diagnose the problem, Oase will send you a prepaid label to ship your Pondovac back to Oase for testing. Once Oase receives it, they will test and resolve the issue. If they determined that a motor has failed or is not working correctly, Oase will ship you a new Pondovac 5 at no cost.

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